SMARTService Agent UpSellit.com also offers a customer service option – our SMARTService(sm) Agent technology.  This service is offered on a fee-per-service basis for improving your customer service.  Companies often strive to provide best-of-breed customer service while attempting to control escalating support costs.  Current online support mechanisms such as frequently asked questions (“FAQ”) and search have often fallen short of meeting customers expectations of acceptable service, causing routine queries to be handled by support staff.  Automated online solutions provided by the SMARTService(sm) Agent would ideally handle routine inquiries while support staff would leverage the opportunity to build customer loyalty and generate incremental sales.

Click To Call UpSellit.com's Click To Call allows your customers to transition seamlessly within the context of their online session into immediate telephone or PC-based voice contact with sellers.  Or in the case of Lead Generation, directly with your client’s call center.  This feature lets users click a button embedded within our chat communication and immediately speak with a customer service representative. Customers can either place a call over the computer using Voice over Internet Protocol (VoIP) technology or request an immediate call back by entering their phone number. Unlike a toll-free phone number, Click To Call enables companies to monitor and control when and where online visitors migrate from the web to the phone sales channel. 

Account Management and Optimization Services: It all starts with the UpSellit.com Account Management Team working with you to understand your goals, objectives and challenges and map them into an action plan.  The Account Management process includes both script writing and graphic design development, on going testing and script optimization.  Our Account Management team will leverage our already successful library of scripts and knowledgebase from over 100 million chats and user interface techniques to build and grow your campaign.  UpSellit.com prides itself on testing and refining the message & methodology in order to achieve the highest possible results.  Our Account Management Team will send monthly reports with full reporting to keep you up to date with all campaign activities, trends, recommendations, and test results.  We do all the hard work for you, and since we are performance based our goals are inline with yours; to increase sales!  

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