- Features
- Chat Launch
- Chat Window
- Control Center
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On Exit
Reduce website
abandonment and
increase sales.
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The On Exit feature automatically engages customers leaving your site. When a site visitor tries to
close the window, enter a new URL, and/or clicks the back button, they are automatically presented
with an invitation to chat with a representative.
Engaging visitors right before they leave presents the unique opportunity to capture abandoning traffic
and bring them back to convert. SmartAgent® can be programmed to automatically provide answers to those
crucial buying questions and offer assistance in finding the content the user was looking for. The most
popular method of bringing traffic back to your site is to provide an incentive. SmartAgent® can display
a unique link in-chat that will bring them back to their shopping cart or form with the incentive applied
to the transaction. Even if SmartAgent® is unable to convince the abandoning visitor to return to the site,
On Exit can be utilized as a list building tool by expanding the chat window and displaying an appended contact
form to generate quality leads with associated customer information.
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Read Best Practices
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Save Sales
Generate Leads
Post-Trans Offers
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Preview on your site!
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Enter a URL, once the page loads
close the browser to receive a chat.
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On Page Load
Present post-trans
upsells and reduce
contact center costs.
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On Page Load automatically launches SmartAgent® once all the page content has been loaded.
This immediate chat load on specific pages provides unique opportunities to engage site visitors
when they are in specific points in the conversion process.
Immediately launching chat on a customer service page is an excellent way to reduce call center
operating costs by answering a great majority of customer questions before they call in.
SmartAgent® can be programmed to answer all of the questions your call center employees
are trained to answer. SmartAgent® has an advantage over your call center because it is
capable of accurately answering questions for a virtually unlimited number of simultaneous conversations.
Launching SmartAgent® on the confirmation page after a sale has been completed is an effective way to
increase average order sizes and improve the customer experience. After thanking your customer for
their purchase, SmartAgent® can identify related products or services that might be of interest and
provide incentives for purchasing them. This post-transaction chat also has the potential to convert
two continuity club upsells per interaction, each with their own associated premium. The customer's
payment information is recalled from their completed order and processed within the chat. All upsells
are processed with a double opt-in digital signature.
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Read Best Practices
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Post Trans Offers
Call Center Buffer
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Preview on your site!
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Enter a URL, and the chat will
load with the page.
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On Click
Provide immediate
customer support at
the click of a button.
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Elevate your brand and offer immediate support to site visitors in need of assistance.
Providing click-to-chat customer service improves the perceived value of your online
business and reinforces trust in your brand. Custom click-to-chat buttons maintain your
corporate identity and and can be incorporated into your site header or footer to provide
immediate assistance throughout the website.
The On Click launch feature is an excellent addition or replacement for the company FAQ page.
Instead of making your visitors sift through the questions and answers listed on an FAQ page,
users are able to directly tell SmartAgent® what they are looking for and instantly receive an
answer. Immediate access to desired information will not only enhance the user experience, but
it will also shorten the sales cycle.
Presenting a click-to-chat button on crucial stages of the conversion process can address any
concerns or questions the customer may have and assist them on their path to conversion. Providing
a click-to-chat button on these pages instead of the common practice of linking to an FAQ page
is advantageous because the chat will not interrupt their current process by redirecting them to a new page.
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Customer Support
Chat Advertisements
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Preview
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On Countdown
Provide assistance to
idle customers to
accelerate sales
cycles.
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Identify users who are confused, distracted or lost and get them back on the path to
conversion with SmartAgent®. A quick review of site analytics will identify the appropriate
time to assume that a customer has hit a road block in their conversion process and the
opportune time to offer assistance. The On Countdown launch feature is completely customizable
and can have unique rules set to segment traffic and apply different countdown times accordingly.
On Countdown works to shorten sales cycles by targeting users who are spending longer than average times
on specific pages of your site. As their time on the page increases, the probability that they will
convert begins to dramatically drop. Presenting an invitation for chat assistance or by simply initiating
a chat conversation, users can get the answers they are looking for and get them back on their path to conversion.
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Read Best Practices
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Customer Support
Chat Advertisements
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Preview on your site!
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Set the timer, enter a URL and wait
for the chat to launch.
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On Invite
Create rules to
automatically invite
visitors, or hand pick
them yourself.
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Presenting an invitation to chat is the least invasive approach to proactively providing chat
assistance. The On Invite chat launch feature can be combined with any other chat launch method to soften
the approach. Offering an invitation to chat before directly engaging visitors can act as a buffer to
avoid engaging visitors who prefer not to receive chat assistance.
With UpSellit's Hybrid Chat, live chat agents can monitor all site visitors as well as key information about
them and then hand pick the visitors they would like to engage in chat. Operators can select a visitor
and then proactively send them an invitation to chat. Just like the chat windows themselves, chat invitations
can be completey customized to match your business' corporate identity.
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Read Best Practices
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Customer Support
Hybrid Chat Interface
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Preview
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Let UpSellit design your chat window.
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Completely custom designed
Seamless brand integration
Every design is client-approved
Split-testing services available
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UpSellit's custom designed chat windows start with a conversation. After establishing the goals
and style of the window, our team of designers submit to you a design for comments or approval.
We strive to create the perfect reflection of your brand in every window we design. Custom
designed chat windows are an included service for Enterprise Clients, and may be requested
for Small Business clients.
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Use our webapp to create your own design.
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Choose a skin
Pick an agent image
Set a custom color scheme
Use your company logo
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UpSellit's Small Business easy set-up wizard guides you through the process of creating a customized
chat window. Every aspect of the chat window can be altered, from the agent image to the overall
window style. We are constantly adding new templates to work from, and clients can easily upload
their own design to use. UpSellit's wizard also allows you to design and test multiple chat windows.
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Real-Time Metrics
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Customer Chat Transcripts
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UpSellit's reporting provides the premier chat analytics solution, giving you detailed insights into your customer
segments and website effectiveness. Easy-to-use features allow you to track and analyze your SmartAgent®'s performance
across different traffic sources and chat campaigns.
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One of the most powerful features UpSellit offers marketers is the library of chat conversations. By reviewing the questions
your customers are asking, you can easily identify which areas of your site are not performing, what information they are looking
for, why they were leaving your site, and what incentive they respond to best.
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Split-Test Manager
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SmartAgent® Editor
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We make it easy to identify the SmartAgent® settings that perform best with your traffic. Test out different
opening lines, sales incentives, chat windows, deployment methods, and more. The powerful and easy-to-use
interface allows you to analyze each configuration's performance to find the optimum SmartAgent® settings.
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Use UpSellit's SmartAgent® Editor to optimize your chat agent into your top- performing employee.
Every parameter of your chat agent is easily customizable, giving you complete control of your user experience.
While Enterprise clients may also take advantage of the SmartAgent® Editor, UpSellitÂ’s Client Services team
promptly makes all optimization edits to your SmartAgent® for you.
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