The On Exit feature automatically engages customers leaving your site. When a site visitor tries to close the window, enter a new URL, and/or clicks the back button, they are automatically presented with an invitation to chat with a representative.

Engaging visitors right before they leave presents the unique opportunity to capture abandoning traffic and bring them back to convert. SmartAgent® can be programmed to automatically provide answers to those crucial buying questions and offer assistance in finding the content the user was looking for. The most popular method of bringing traffic back to your site is to provide an incentive. SmartAgent® can display a unique link in-chat that will bring them back to their shopping cart or form with the incentive applied to the transaction. Even if SmartAgent® is unable to convince the abandoning visitor to return to the site, On Exit can be utilized as a list building tool by expanding the chat window and displaying an appended contact form to generate quality leads with associated customer information.

On Page Load automatically launches SmartAgent® once all the page content has been loaded. This immediate chat load on specific pages provides unique opportunities to engage site visitors when they are in specific points in the conversion process.

Immediately launching chat on a customer service page is an excellent way to reduce call center operating costs by answering a great majority of customer questions before they call in. SmartAgent® can be programmed to answer all of the questions your call center employees are trained to answer. SmartAgent® has an advantage over your call center because it is capable of accurately answering questions for a virtually unlimited number of simultaneous conversations.

Launching SmartAgent® on the confirmation page after a sale has been completed is an effective way to increase average order sizes and improve the customer experience. After thanking your customer for their purchase, SmartAgent® can identify related products or services that might be of interest and provide incentives for purchasing them. This post-transaction chat also has the potential to convert two continuity club upsells per interaction, each with their own associated premium. The customer's payment information is recalled from their completed order and processed within the chat. All upsells are processed with a double opt-in digital signature.

Elevate your brand and offer immediate support to site visitors in need of assistance. Providing click-to-chat customer service improves the perceived value of your online business and reinforces trust in your brand. Custom click-to-chat buttons maintain your corporate identity and and can be incorporated into your site header or footer to provide immediate assistance throughout the website.

The On Click launch feature is an excellent addition or replacement for the company FAQ page. Instead of making your visitors sift through the questions and answers listed on an FAQ page, users are able to directly tell SmartAgent® what they are looking for and instantly receive an answer. Immediate access to desired information will not only enhance the user experience, but it will also shorten the sales cycle.

Presenting a click-to-chat button on crucial stages of the conversion process can address any concerns or questions the customer may have and assist them on their path to conversion. Providing a click-to-chat button on these pages instead of the common practice of linking to an FAQ page is advantageous because the chat will not interrupt their current process by redirecting them to a new page.

Identify users who are confused, distracted or lost and get them back on the path to conversion with SmartAgent®. A quick review of site analytics will identify the appropriate time to assume that a customer has hit a road block in their conversion process and the opportune time to offer assistance. The On Countdown launch feature is completely customizable and can have unique rules set to segment traffic and apply different countdown times accordingly.

On Countdown works to shorten sales cycles by targeting users who are spending longer than average times on specific pages of your site. As their time on the page increases, the probability that they will convert begins to dramatically drop. Presenting an invitation for chat assistance or by simply initiating a chat conversation, users can get the answers they are looking for and get them back on their path to conversion.

Presenting an invitation to chat is the least invasive approach to proactively providing chat assistance. The On Invite chat launch feature can be combined with any other chat launch method to soften the approach. Offering an invitation to chat before directly engaging visitors can act as a buffer to avoid engaging visitors who prefer not to receive chat assistance.

With UpSellit's Hybrid Chat, live chat agents can monitor all site visitors as well as key information about them and then hand pick the visitors they would like to engage in chat. Operators can select a visitor and then proactively send them an invitation to chat. Just like the chat windows themselves, chat invitations can be completey customized to match your business' corporate identity.