Abandonment Chat

Your custom automated chat agent will address those crucial last minute purchase concerns and convince your abandoning consumers to complete the conversion. The conversion lift your SmartAgent will deliver depends on a wide variety of factors, including your site traffic, your industry, and your current site and cart abandonment rate. Historically, online businesses using UpSellit's automated chat agent have realized a 10-25% overall lift in conversions, but for a more accurate estimate use our site abandonment calculator on the right to see how UpSellit will help your business.

In addition to producing an incremental lift in overall conversions, UpSellit's automated chat agents also collect valuable customer feedback. Every SmartAgent conversation is saved on UpSellit's secure reporting engine and is easily searched and sorted for a whole new level of intelligent business insight.

There are two primary site abandonment engagement methods used to launch UpSellit's automated chat agent, the Predictive Method and the Reactive Method. The engagement method that will best fit your website depends on your desired user experience and campaign objectives. Marketers may also choose to use both methods and assign business rules to designate the method of deployment for specific traffic segments.

The Predictive Method is the most advanced process and provides a seamless user experience when engaging abandoning site visitors. By analyzing the behavior of over one billion consumers, UpSellit has developed a proprietary algorithm for identifying the behavior of an abandoning customer. This constantly evolving algorithm allows the automated chat agent to seamlessly engage customers the moment before they abandon your shopping cart.

The Reactive Method leverages a custom system alert to inform an abandoning customer that a representative would like like to chat with them. Abandoning customers are identified and engaged the instant they either quit the browser, close the window, or navigate to a different website. This method of launching an automated chat agent requires customers to accept or decline the chat invitation before navigating away from your site.

Every aspect of your SmartAgent automated chat campaign is custom developed by UpSellit to align with your brand and desired customer experience. From your automated chat agent's window, to the segments of site traffic targeted, marketers have complete control over how their Abandonment Chat campaign operates.

Target and filter site traffic based on a wide range of custom business rules. Marketers can choose specific traffic sources, actions performed, time spent, cart values, and the number of previous visits to dictate whether or not an abandoning customer will be engaged with an automated chat campaign. Complex business rules may also be used to specify different engagement methods, incentives offered, or even the automated agent's opening line.

All of UpSellit's site and cart abandonment solutions are 100% pay-for-performance without any fees - set-up, maintenance, support or otherwise. Like an affiliate, UpSellit charges a small percentage for each sale or lead your automated chat agent generates. The commission charged varies depending on your traffic volume and average order/lead value. UpSellit's site and cart abandonment campaigns are all designed to guarantee a positive return on investment, so there isn't any risk in trying our services.

Track your custom automated chat agent's performance with UpSellit's secure reporting. Track every possible metric of your campaign, and browse complete chat transcripts for valuable business insight.